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Due to high volume of orders and interactions, it may take longer for us to respond.

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FAQs

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Office

Aston Martinlaan 35

3261 NB Oud-Beijerland

The Netherlands

Email us

Customer Service

8:00AM - 5:00PM CST

Frequently asked questions

Have questions? We’re here to help

How long will shipping take?

Orders are processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 3–8 business days.

Do you offer international shipping?

es, we ship worldwide! Shipping is completely free.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your delivery in real time.

What is your return policy?

We offer a 30-day return policy from the day you receive your order. Items must be unused, in their original packaging, and in the same condition you received them.

Can I change or cancel my order after placing it?

If your order hasn’t been shipped yet, please contact us as soon as possible. In most cases, we can cancel or adjust your order if we receive your message within a couple of hours.

Do the sunglasses come with a warranty?

Yes, all NQA sunglasses come with a 1-year warranty covering manufacturing defects.

How can I contact customer support?

You can reach our customer support team via email or through the contact form above. We typically respond within 24 hours.